MANAGERS/SUPERVISORS

 

        Providing results in a resume is important for everyone, but is especially critical for managers. Being a manager is unique in that most of the work you accomplish is through the efforts of others. As a manager, however, you get to take credit for any results of your department or work unit. While others did most of the actual work, you guided and oversaw the efforts, approved the actions taken, and of course, had responsibility for the success of your department as well as any projects or programs.

        The resume is the place to describe your results and the interview is the place to provide the details as to how those results were achieved, who they were achieved through, and what your role was. The resume is definitely not the place to try to give credit to your staff, and it is unnecessary since everyone reading your resume will know that others assisted you.

        In the resume and in interviews get rid of any tendencies toward false modesty. You must come across as confident, dynamic, and decisive.

        If you have not done so already, start a habit of quantifying your results at the time they occur. As you begin a project do your best to quantify what the current situation is. If you are trying to decrease rejects you need to know the current level of rejects and the level of rejects after you have implemented your new process. If you are trying to improve customer satisfaction, you need to know the current level, probably through some type of a survey. In this way the numbers you report in your resume will be “harder” and thus more impressive. For results from the past, you’ll have to be satisfied with your best estimates and whatever figures you have.

        It often helps to indicate the size of your department, the number of direct reports, and the dollar value of your department’s budget, but include it only if you feel it will help sell you.

        See pages 33 to 44 for more on results. Sometimes it is best to show the before and after raw figures, other times it is preferable to use percentages or dollar figures. Do not get caught in the trap that your results must be super impressive. If rejects are reduced from 6.5% to 6%, that is still an 8% decrease and is very significant. Use your results to show that wherever you are, you constantly look for ways to improve your operations.

 

 

 

 

Bank Management                                                        New Century Schoolbook

 

DOROTHY MICKULIN

9103 Union

Kansas City, MO 64133

(816) 276-4217

OBJECTIVE: Operations Management

QUALIFICATIONS

      Strong background in branch operations management. As a branch operations troubleshooter, have turned around operations at eleven branches. At each branch have strengthened training, and reduced operations charge-offs, absenteeism, and turnover. Through extensive cross-training, have increased productivity and reduced overtime. Very effective in training staff to sell banking services and maintain customer loyalty.

EMPLOYMENT

Kansas City Trust & Savings 10/77-Present

      BRANCH OPERATIONS MANAGER 9/93-Present. Responsible for the smooth functioning of branch operations, while supervising 20 employees. Produce many weekly, monthly and annual reports, including Charge-off, Dormant Control, Expense Accounts, Full Time Equivalent, Methods and Analysis Branch Study, Suspense, Internal Certification on Branch Accounts, and Budget and Profit Plan.

      As Branch Operations Manager of two branches, have overcome morale problems and increased productivity. Worked closely with each staff and significantly improved morale through better training and supervision. At each branch absenteeism, turnover and operations charge-offs have been significantly reduced. The customer service rating has been increased at each branch at least 35%.

      RELIEF SUPERVISOR 9/88-9/93. Functioned as temporary Branch Operations Manager at nine branches. Supervised 8 to 20 employees. Given a mandate at each branch to resolve operational, procedural, and employee problems. Turned around the situation at each branch to the satisfaction of the Executive V.P. of Operations.

      Prior positions with Kansas City Trust & Savings:

      Operations Supervisor 8/81-9/88

      Management Trainee 8/79-8/81

      Note Teller 10/77-8/79

 

 

 

 

Property Management                                                                           Helvetica

 

DON ABRAHMS

6317 Avery Road

Fairfax, Virginia 22033

(703) 282-1971

 

QUALIFICATIONS

      Broad experience in all phases of Property Management and Building Management. Able to keep occupancy rates high and tenants satisfied.

      Strong ability in negotiating new and renewal leases.

      Creative problem solver. Able to negotiate solutions to the satisfaction of all parties.

      Effectively identify new methods for cutting operating costs while increasing tenant services.

EDUCATION

      A.A. - General Studies, Whipple Community College (1986)

EMPLOYMENT

Bridgeport Property Management, Fairfax, Virginia 6/86 to Present

      Property Manager 8/95 to Present. Property Manager for Southfield Office Park and other commercial/industrial properties in Fairfax County. Negotiate new and renewal leases, resolve tenant problems, and oversee the maintenance of the buildings and grounds.

      As General Contractor, completed a major renovation of 10,560 square feet of office space at 18% under the estimated cost. Increased square footage rates 22% during the last year and a half and increased the occupancy rate from 92% to 97%. Using a long term, no interest federal government loan, initiated an energy management system which reduced energy costs 20%. Actively involved with budget planning and insti­tuting cost controls.

      Building Manager 5/88 to 8/95. Managed all maintenance functions at Southfield Office Park and acted as General Contractor for tenant alterations and improvements. Worked effectively with subcontractors and consis­tently completed projects on schedule and within the budget. Planned and initiated an in-house HVAC mechanical department which reduced maintenance costs and increased tenant satisfaction. Obtained excellent results from janitorial and security services. Personally performed many repairs.

      Field Supervisor 6/86 to 5/88. Supervised grounds crews of up to 22 employees while constructing the Southfield Office Park. Operated cranes, cats, and other heavy equipment while supervising the land reclamation, and the construction of building sites, streets, parking lots, and utility systems.

 

 

 

Manufacturing Management                                                                              Times

Jon Arnett

19112 Edgecliff Drive

Cleveland, OH 44119

(216) 726-3982

Objective: Manufacturing Management

Qualifications

    Strong background in all aspects of production supervision in the electronics industry including job scheduling, quality assurance, inventory control, purchasing, and customer relations. Consistently increase quality, productivity, and on-time deliveries.

Education

    Business, Dennison Community College, 66 credits (1980-1983)

Employment

Advanced Circuits, Cleveland, OH 7/96-Present

    Production Manager - Supervise 16 shop personnel in the production of prototype circuit boards. Handle cost estimating, job scheduling, production control, and inventory control. Reduced turnaround time on orders from three weeks to one without adding staff or increasing overtime. Established a Total Quality program which has reduced rejects 65%. Significantly reduced purchasing costs through a more effective inventory control program.

Digital Systems, Ashtabula, OH 5/92-7/96.

    Drilling and Fabrication Supervisor - Supervised 12 production workers operating computer numerically controlled drilling and fabrication machines. Developed a new job scheduling system which reduced late deliveries by 30%. Researched inventory needs for raw materials and supplies and determined lead times. Data enabled company to reduce inventory on numerous items and also reduced work stoppages due to lack of parts approximately 40%. Increased production of printed circuit boards 22% with no additional employees.

Hudson Manufacturing, Akron, OH 3/82-5/92

    Lead Production Supervisor - 6/86-5/92. Supervised 2 supervisors, 4 leads, and 35 production personnel. Implemented a job scheduling system which increased on time deliveries 44% with an average of 150 shipments monthly. Heavily involved in the design of a new facility and planned the actual move.

    Shop Lead - 4/83-6/86. Assigned jobs to 18 production workers in drilling, screening, plating, fabricating, and camera work. Developed a maintenance program which reduced production losses due to breakdowns 70%.

    Silkscreener - 3/82-4/83. Hand screened circuitry, bakeable and UV curable solder mask, and sheet metal front panels.

 

 

 

Traffic Management                                                                              Arial

 

KYLE BAUMGARTNER

814 Horgen Avenue

Orlando, Florida 32807

(305) 981-4660

 

OBJECTIVE: Physical Distribution/Traffic Management

QUALIFICATIONS

      Experienced in all phases of traffic management. Developed two traffic departments into smooth functioning, money saving organizations.

EDUCATION

      A.A. - Transportation Management, Saltwater Community College (1988)

WORK HISTORY

Webber Industries, Orlando, Florida 8/95 to Present

      Traffic Manager - Manage the Traffic Department of this $25 million appliance parts manu­facturer. Annual freight costs total $2.3 million. Set policies for freight handling, route all orders, negotiate rates and contracts with carriers, maintain compliance with transportation laws, file freight claims, mediate customer problems and complaints, and audit freight bills for payment.

      Negotiated freight rates with a major carrier, cutting the rate by 20% and saving $75,000 per year.

      Introduced a routing and consolidation program, saving $80,000 per year through multi-bill consolidations, utilizing carrier discounts, con­solidating orders, and carrier selection.

      Negotiated a product classification change for California freight, saving $12,000 annually.

Custer Distributors, Orlando, Florida 6/88 to 8/95

      Traffic and Distribution Manager - Managed the Shipping and Receiving and Distribution departments for this $28 million dis­trib­utor of retail products. Annual freight costs totaled $1.9 million. Set up and managed a private trucking operation, saving $65,000 annually and significantly improving customer service. Introduced new proce­dures which increased productivity and created annual cost savings of over $85,000.

 

 

 

Construction Management                                                                                 Times

 

Marshall Treves

924 Durhamtree Place

Louisville, Kentucky 40229

(502) 666-2413

Qualifications

      Coordinate well with contractors and subcontractors. Resolve problems effectively and maintain excellent relations.

      Extremely analytical and inventive. Develop unique solutions to construction problems.

      Proven ability to get projects completed ahead of schedule and under budget. Produce highly accurate estimates.

      Experienced in all phases of construction.

Employment

Blouton Ceiling Installation, Louisville, Kentucky 7/94 to Present

      Job Superintendent - Manage projects for this ceiling subcontractor. Projects have included the First National Building, the remodeling of eighteen Louisville schools, and the Westgate Mall.

      As Job Superintendent for the First National office building, supervised a crew of four and coordinated with the contractor and subcontractors to handle the many changes in the smoothest way possible.

      While functioning as foreman of a crew remodeling schools in Louisville, developed a system which speeded up the work and allowed the project to be completed under budget and ahead of schedule.

      As Job Superintendent on the sixty-five shop Westgate Mall, took a project that was over budget and ten weeks behind schedule and turned it around. Developed an excellent working relationship with the general contractor, organized the work more effectively, and created a highly motivated crew. Project was completed under budget and ahead of schedule.

Treves Construction, Louisville, Kentucky 2/88 to 7/94

      Owner/Manager - Provided subcontracting work in framing, finishing, dry wall, insulation, metal stud framing, aluminum siding, and soffits. Gained expertise in estimating, bidding, and purchasing. Developed a reputation for high quality work.

Prior Experience: Carpenter 6/76 to 2/85

Education

      Electrical Engineering, Kentucky State University (1974-1976) 105 Credits

 

 

 

 

Purchasing Management                                                                                    Times

 

WILLIAM SAXTON

641 Arastradero

Palo Alto, California 94306

(415) 881-9595

OBJECTIVE: Purchasing Management

QUALIFICATIONS

      Strong background in purchasing management. Consistently develop systems which cut costs and provide the timely delivery of products.

EDUCATION

      B.A. - Geography, San Jose State University (1976)

EMPLOYMENT

Rhapsody Clothing, Palo Alto, California - 7/93-Present

DIRECTOR OF PURCHASING

For this $20 million clothing manufacturer, supervise a staff of four and have responsibility for the purchasing of all nontextile items.

Developed an inventory control system which has eliminated duplication of supplies.

Increased the level of buying with key suppliers and developed stronger relationships as well as larger discounts, resulting in a reduced cost of 15-35% on items purchased.

Save $20,000 annually on continuous data processing forms and have increased copying efficiency 50%.

Developed and implemented a departmental charge back system for supplies. System has increased accuracy and equity in calculating actual departmental costs.

Administer all aspects of national and local trade shows, including planning, purchasing new exhibits, contracting with trade people, obtaining sites and floor spaces, purchasing materials, and handling transportation.

Trade show costs have been reduced $75,000 annually over the last three years.

Ryans Department Stores, Los Angeles, California          7/76-7/93

DIRECTOR OF PURCHASING - 9/87-7/93

Negotiated, awarded, and administered contracts with vendors for the procurement of over 500 items.

Personally redesigned gift boxes and saved $150,000 annually in production and storage costs.

Developed a unique automated packing material system which reduced labor and handling costs and saved $20,000 annually.

Planned and managed an increased volume of purchasing from $1.1 million to $3.2 million as the chain increased from 6 to 14 stores in four years.

Managed the paper stock warehouse and in-plant print shop.

Prior positions within Ryans: Assistant Director of Purchasing 3/82-9/87; Purchasing Agent 10/79-3/82; Purchasing Assistant 7/76-10/79.

 

 

 

 

Purchasing Management                                                                        Eras Medium

Terry Prohaska

4047 Westavia Drive

Raleigh, North Carolina 27612

(919) 971-3242

QUALIFICATIONS

      Strong experience in implementing cost saving purchasing programs. Extensive background in developing and introducing data processing systems to aid in cost reductions. Established reputation as an excellent negotiator.

EDUCATION

      B.A. - Business Administration, Oakwood College, Huntsville, Alabama (1980)

EMPLOYMENT

Conway Inc., Raleigh, North Carolina 10/90 to Present

    Manager, Facilities Purchasing - 6/96 to Present. Manage a staff of twelve buyers and four clerical personnel. Department annually purchases $80 million of supplies, parts, and equipment for the maintenance, repair, and operation of Conway facilities. Review and approve all purchases over $40,000 and resolve discrepancy reports.

•   Developed and implemented a major program to reduce inventory and operating costs. Since 1997 inventory has been reduced from $5.4 million to $2.9 million, with documented savings of $1.1 million. Continuing to implement additional cost savings measures.

    Supervisor, Corporate Procurement - 10/90 to 6/96. Negotiated, awarded, and administered contracts with vendors for the procurement of over 20,000 dif­ferent standard parts. Worked closely with company plants throughout the country to calculate future needs for stocked parts. Improved coordination led to larger orders and decreased costs.

•   Aggressively sought out new ven­dors desiring Conway business in order to take advantage of innovative equipment and methods they possessed. Full procurement program led to $15 million in documented savings in four years on purchases of $70 million.

Nova Co., Valdez, Alaska 8/86 to 10/90

Procurement Administrator - Installed a catalog list purchasing system and purchased all electrical equipment and hardware for this electrical contrac­tor on the Hunt Oil Refinery.

•   Developed procurement policies and procedures which led to significant savings and introduced volume procurement. The previous small order system resulted in parts delays and higher prices. Worked closely with the architect on this design-build project to predict future needs, then purchased the materials necessary to complete entire sections of the project.

Bronka Industries, Birmingham, Alabama 8/80 to 8/86

    Materiel Administrator – Responsible for all facets of material management. Developed a solid foundation in the principles of purchasing. In 1981, with a task force of four people, designed and implemented a Stockless Purchasing System which is still used throughout Bronka.

•   System reduced PO’s by 75%, enabled the reduction of the buying group from sixty to twenty-five, and reduced administration costs 22%. Oversaw the system and continued to handle purchasing duties.