GOVERNMENT EMPLOYEES

        As with any resume, demonstrating results will help you get more interviews and more job offers. Your goal should be to demonstrate that you design and implement successful, cost-effective programs, or that you are highly skilled at your work. Quantify your results whenever possible. Do your best to show the before and after. If you were head of a program to improve air quality in a metropolitan region you should be able to provide accurate figures. If you worked with a summer youth program you might be able to indicate that you obtained more private sector jobs for youths than in previous years.

        In addition to specific results, you should look for ways to demonstrate that you work well with the public. Show that you have a real feel for public relations, that you can sense in advance when there will be a public outcry over a new policy, and that you can defuse tense situations.

        If your job will involve you with elected officials or citizen boards, demonstrate that you know how to deal with them. Show that you make persuasive recommendations and that your recommendations are usually approved. Show that you work well with community groups to gain their support for your programs, but that you are not afraid to stand up to them when necessary.

        If your work is more in the planning area, describe your overall responsibilities and then mention key projects you were involved with. Provide the names of the projects or programs since some of your readers may be familiar with them, and in any case, it makes the project or program something they can better identify with. Also, provide key information so the reader will understand the size and scope of the project/program, as well as the complexity.

        If you or your department has been particularly effective in obtaining grants, mention that. You may want to list the number of grants and their average amount, or you may want to merely list the amount of the largest grant obtained.

 

 

 

 

 

Government                                                                                                      Arial

______________________LAURA DONOHUE______________________

401 Eastman West   Arlington Heights, Illinois 60015   (312) 871-2652

 

QUALIFICATIONS

      Excellent organizational ability. Develop new systems that increase productivity and quality of work.

      Broad speaking experience. Frequently speak to groups of 100-500 people. Received a standing ovation at an annual convention for making a difficult subject easily understood.

      Excellent public relations ability. Work effectively with organizations and individuals while solving problems and explaining policies. Quickly gain the respect of all parties.

EDUCATION

      Graduated - Colville High School, Colville, Washington (1979)

EMPLOYMENT

United States Railroad Retirement Board, Chicago, Illinois 11/85-Present

      Contract Representative - 11/94-Present. Explain and interpret complex laws and regulations related to retirement, disability, and unemployment benefits. Interview claimants and obtain necessary documents. Substantiate evidence and determine eligibility and amount of benefits.

      Provide training sessions for union and management groups to explain changes in regulations. Successfully introduced a group interview procedure for explaining unemployment compensation when claims rose from 250 to 2,100 per month. Developed numerous systems which decreased backlog and increased staff morale.

      Unemployment Claims Examiner - 11/85-11/93. Interviewed claimants and former employers to determine eligibility for benefits. Monitored job finding efforts of claimants and assisted in their obtaining new positions. Developed a new system for coding claims and won the Region Accuracy Award in 1986.

Social Security Administration, Chicago, Illinois 6/80-11/85

      Service Representative - 4/84-11/85 Provided assistance and technical information about Social Security, Medicare, and Supplemental Security Income to beneficiaries and the general public. Resolved problems, untangled red tape, and helped make the system work. Received a cash bonus award for suggesting improvements in Social Security forms.

      Secretary - 6/80-4/84. Ran the office efficiently, answered correspondence, and compiled statistical reports.

 

 

 

Personnel Administrator                                                             Times New Roman

CHARLES PARSONS

1226 3rd Avenue N.W.                                                        Minnetonka, Minnesota 55343

(612) 378-5162                                                                     e-mail:  cparsons@byte.com

QUALIFICATIONS

      Over twenty-two years of progressively responsible experience in all areas of Human Resources Management. Highly successful in planning, organizing, and coordinating a wide variety of Human Resources Development programs.

EDUCATION

      M.P.A. - Public Administration, Tufts University (1977)

      B.A. - History, Western Kentucky University (1974)

EMPLOYMENT HISTORY

 

Personnel Management Advisor

U.S. Office of Personnel Management, Minneapolis, Minnesota        7/94 to Present

 

Responsible for promoting Human Resources Management practices with State and Local governmental organizations in Minnesota, Iowa, and Wisconsin. Plan, design, and implement Human Resources systems including policies, procedures, job evaluation, compensation, benefits, recruitment, selection, employee relations, employee development, management information systems, organiza­tional development, and safety.

 

As project manager, develop and adhere to budgets, supervise and train staff, and coordinate activities with client agencies. Most recommendations have been adopted, with agencies experiencing improved quality of service, increased morale, and greater productivity.

Classification And Pay Manager

Hennepin County, Minneapolis, Minnesota                                              9/87 to 7/94

      Developed, implemented, and directed the classification and pay function for a totally new, comprehensive personnel management system. Unit became a highly respected part of the County Office of Per­sonnel. Designed and developed the County’s first uniform pay system. Promot­ed, planned, and coordinated a Personnel Management Information System which significantly increased the amount of personnel data available for management decisions. Improved service delivery 35% by instituting a personnel generalist approach.

Supervisor Of Classification And Pay

State of Minnesota Merit Employment, St. Paul, Minnesota                      7/84 to 9/87

      Selected, trained, and supervised the professional staff which maintained and improved the State classification and pay systems. Developed improved classification and pay policies.

Administrative Consultant

Public Administration Service, Chicago, Illinois                                        8/77 to 7/84

      Provided administrative, organizational, and personnel management consulta­tive services to state and local governments nationwide for this highly respected, non­­profit consulting organization established in 1933.

 

 

 

Contract Administrator                                                                          Antique Olive

Doreen Caffey

13206 127th N.E.

Kirkland, Washington 98034

(425) 821-4454

OBJECTIVE: Contract Administrator

QUALIFICATIONS

      Broad Contract Administration experience, covering solicita­tion preparation and advertisement, contract awards, claim settle­ments, negotiation of changes, and terminations.

      Strong ability to recognize potential problems, research the problem, and propose solutions or alternatives.

EDUCATION

      B.S. - Sociology, Oral Roberts University (1987)

EMPLOYMENT

U.S. Forest Service, Seattle, Washington, 7/87 to Present

Contract Administrator - 6/94 to Present

Responsible for preparation of solicitations for bid, advertising solicitation, and opening and awarding contracts. Handle complete contract and administration including negotiation of changes, settlement of claims, suspension of contracts, ensuring timely contract completion, and termination of contracts for default and convenience of the Government.

•     Developed procedures which have reduced the time necessary to let a contract from 90 to 72 days.

•     Work with corporate sureties in take-over agreements and claims against bid, performance, and payment bonds.

•     Research previous contract law interpreta­tions and work closely with the Office of General Counsel when contract appears or bid protests have been docketed.

 

Voucher Examiner - 7/87 to 6/94

Made payment to vendors for supplies and ser­vices. Prepared monthly report of obligations (accounts payable).

•     As Property Accounting Clerk for the forest, converted a massive manual property accounting system to a computer system thereby increasing accuracy and substantially reducing maintenance costs.

•     Worked with accountant and budget analyst in preparation of the General Administration budget for the forest.