TRAVEL

Program Manager—Selected to manage a new partnership program with Nation’s Bank by offering escorted travel tours to the bank’s 300,000 key account members. Selected and developed 10 travel options per year. Worked closely with the bank’s marketing department to promote them. Acted as liaison with vendors, Nation’s Bank, and customers. Resolved numerous problems and concerns in the early stages of the program. Developed and implemented training programs and manuals. Over 90% of customers rated their tour services good or excellent. In the first three years of the program more than 24,000 members participated in tours, 20% above the program’s goal.

Director, Sales and Marketing—Developed sales programs for marketing tours to Reno, Disneyland, and Hawaii, through travel agents. Conducted training sessions for staff and travel agents on selling Hawaii to clients, increasing sales revenue on Hawaii vacations by over 38%. Played a key role in making this company one of the top producing Hawaii travel operators in the Midwest.