OFFICE/CLERICAL

QUALIFICATIONS

Strong administrative and office experience in the areas of inside sales, customer relations, customer troubleshooting, accounting, purchasing, collections, and supervision. Establish office procedures which increase efficiency and productivity.

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Excellent supervisory and administrative background. Develop procedures that increase departmental productivity and establish excellent customer relations. Highly regarded for ability to handle difficult assignments.

EMPLOYMENT

Lead, Order Entry Department - Responsible for scheduling, training, and supervising four employees. Delegate work load, resolve internal and customer problems, and coordinate with other departments. Handle customer maintenance and the updating of computerized information. Developed procedures which have increased order entry accuracy 40%. Played a key role in a computer conversion and recommended program changes which save an average of ten hours per day.

Administrative Supervisor - For this firm which markets computer systems to pharmacies, handled numerous administrative functions including purchasing, billing, accounts payable, accounts receivable, and inventory control.

Hired to resolve numerous problems which developed over the previous year due to rapid growth. Delinquencies of 60 days and older were reduced from 40% to less than 5% and outstandings were reduced from $380,000 to $80,000 in just six months. Established an effective billing system which ensures that all accounts are paid on schedule.

Twenty-five percent of all price quotes were seriously underbid prior to 1998, forcing the company to absorb large losses. Developed a system to keep prices updated and reduced losses due to underbidding to zero.

Sales Assistant - As sales assistant in agriculture chemicals, handle traffic management and work closely with customers while taking orders. Provide total follow-up for customers by answering questions, tracing shipments, and handling damage and shortage claims. Schedule deliveries for the company-owned truck, and work with freight companies to deliver products. Track inventory at eight stocking points through monthly physical inventories. Successfully reduced inventory 40% while providing better delivery times than before.

Office Manager -Administered all business functions of a three-chair dental practice. Set up a computerized patient information and billing system and trained office personnel in its use. Instituted an incentive program and trained staff in sales techniques, resulting in increased monthly production from $18,000 to $32,000 in eight months. Introduced new bookkeeping procedures and collection policies which enabled the office to collect 102% of actual production for two consecutive years, including over $30,000 in outstanding and delinquent accounts. Significantly increased staff productivity by reorganizing and simplifying office systems.

Agency Secretary - Supervise seven office people and act as main contact person and troubleshooter for the company’s insurance agents. Research records and resolve agents’ problems regarding new or existing policies. Deal directly with clients and answer questions concerning payments or policy issues. Supervise the processing of new applications and cancellations. By reorganizing office procedures overall efficiency has been increased and the turnaround time for correspondence with agents has been decreased from four days to two days. In appreciation of contributions, received recognition at three regional sales meetings and air fare for two to England.

Executive Secretary - Assisted the Western Regional Manager in secretarial and administrative functions. Typed, transcribed dictated material, maintained office files, composed correspondence letters, scheduled appointments, planned itineraries, and arranged meetings. Purchased supplies and equipment and prepared expense reports for the Regional Manager and other sales staff. Highly trusted to carry out various special assignments.

Administrative Assistant—As assistant to the VP of Engineering and R&D, supervised and trained five secretarial and office support staff. Answered internal and external questions as the VPs representative. Initiated and composed correspondence, and scheduled meetings, conferences, and travel. Typed and edited grant proposals and calculated budget figures.

Produced the department's first research summary report which classified and described ongoing engineering and R&D research projects. Summary was highly useful in obtaining federal research funds. Helped initiate the company’s Industrial Affiliates Program which established business "partnerships" with major companies and brought in important funds for research.