MEDICAL

EMPLOYMENT

Medical Clinic Manager - Oversee the day to day operations of this three-doctor medical practice and supervise a staff of seven. Purchase supplies and equipment, handle all accounts payable and accounts receivable, make collections, and develop quarterly financial statements. Have resolved serious personnel problems with a significant increase in productivity and a substantial reduction in absenteeism and turnover.

Nursing Home Administrator - Manage this 54-bed nursing home and supervise 85 full-time and part-time employees. Have built a well motivated and stable staff which provides high quality patient care. As a result, each year the State has increased allowable costs. Staff turnover has been reduced over 30%. New programs for patients and their families have been implemented which have significantly increased visitations by family members. During the first two years increased patient count from 40 to 54, and have since built a large waiting list.

Clinical Supervisor - Supervise the Orthopedics department with 45 FTEs and a $3.2 million budget. Work closely with one head nurse and three assistant head nurses and have developed a very strong department. Recommended and then implemented a program to enhance staff professionalism. Staff mix went from 60% aides to 85% RNs as the department moved into primary nursing. Have established a highly competent staff which demonstrates great concern for patients, leading to a significant reduction in patient complaints. In 1998 merged spinal cord injury patients into Orthopedics.

Director of Health Records Department - Supervised a staff of three and trained them in methods of assembling and analyzing charts. Developed and wrote a policies and procedures manual, improved filing of medical records through a new color coded system, and set up a medical library. Developed a new analysis sheet which resulted in more complete and better documented charts. Revised rules for charting for nursing staff which improved documentation, reduced legal risks, and increased revenue from insurance carriers. Worked with insurance companies to supply necessary records while maintaining confidentiality of patients. Significantly improved relations between Health Records and other departments of the hospital.

Dental Hygienist - As an Expanded Hygienist, provide complete adult and child prophylaxis including charting, reviewing health history, blood pressure, and oral exam. Perform perio scale, soft tissue curettage, and root planing. Administer local anesthetic and nitrous oxide as needed. Also condense and carve single surface amalgams on children as well as apply pit and fissure sealants. Take full-mouth, bite wing, and periapical radiographs. Provide complete demonstrations and instructions for home health care. Order all supplies related to dental hygiene. Assist with sterilization of instruments. Developed a highly effective recall system.

Radiology Technologist - As a staff technologist in this 285-bed hospital, produce radiographs in routine and specialized procedures. Rotate weekly through surgery, emergency room, and special procedures. In special procedures produce venograms, meleograms, IVP, voiding cystograms, facet blocks, lymph angiograms, fluorscopy, arthograms, and neo-natal radiographs. Have received many compliments from patients, radiologists, and physicians for providing excellent care and producing high quality radiographs.

Admissions Coordinator - Established and defined the position of Admissions Coordinator in order to improve patient services and improve community perceptions of the quality of care provided. Developed procedures for physicians to specify admission dates, necessary tests, and other details about patients. Make arrangements with all appropriate departments. Upon arrival, meet with patients to perform physical and mental assessments. Through improved procedures, average patient waiting time for initial nursing contact has been reduce from one hour to less than fifteen minutes. Program has received favorable response from physicians and is helping to lead to more physician referrals.

Assistant Director of Nursing - Provide overall direction for nursing services and develop new programs and systems. Developed a system for monitoring nursing hours per patient day. Through better utilization of staff and increased productivity, have decreased the nursing hours per patient 12% while maintaining the same high quality care. Program saves $180,000 per year. Established a program which has significantly improved communications between staff and nursing administration.

Nutritional Consultant—Provide clients nutritional counseling designed specifically to meet their individual needs. Establish strong relationships with clients and consistently convince them to adopt a recommended regimen and lifestyle change. Over 90% of clients have experienced measurable results and are extremely complimentary. Deliver effective and informative presentations to groups.

Emergency Medical Technician—Emergency Department. Effectively help emergency patients in stressful situations. In coordination with ER staff, draw blood and perform lab tests, monitor patients’ vital signs, determine level of consciousness, assess patients, and administer oxygen treatment. Perform wound care. Apply soft and hard splints, collect samples, detect abnormal signs and symptoms, and document actions. Participate in procedures such as chest tube insertion. Set up equipment and procure supplies. Educate patients in their self-care, including wound care.

Admit patients, prioritize patient care, question patients, verify information, and coordinate physician consults. Obtain lab results and record data. Very effective in establishing rapport with patients and their families. Involved in all types of emergency care including broken bones, lacerations, cuts, head injuries, cardiology, abdominal injuries, and burns.

Clinic Administrator—Responsible for the planning, personnel coordination, financial control, and evaluation of clinic operations for an eight-physician practice. Upon taking the position evaluated personnel and implemented a major reorganization of the front office and business office personnel. Developed a team approach with extensive cross-training in each specialty department of the clinic. Reduced the full-time equivalencies from 9 to 7 while increasing patient satisfaction significantly. Implemented tighter billing and collection controls. Outstanding A/R was reduced from 2.9 months outstanding to 1.9 months. Prepared monthly reports for both production and expense analysis.

Supervised a computer conversion of the billing and patient registration functions. This allowed for greater efficiency for the staff and enabled better tracking methods for reimbursements. Reduced office overhead from 55% of revenue to 47%, thus turning the group's monthly income statement from a negative to a positive cash flow.