ELECTRONICS TECHNICIAN/FIELD ENGINEER

QUALIFICATIONS

Excellent supervisory experience. Department has maintained the lowest rework and rejection rate in the company for the past five years and has completed all production on schedule.

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Broad experience in analyzing and solving complex computer hardware problems. Effectively handle all aspects of customer relations from courtesy calls to handling irate customers. Experienced in the supervision and training of field service personnel. Strong reputation as a highly effective troubleshooter.

EMPLOYMENT

Wiring Department Supervisor - Supervise eight solderers and assemblers. Responsible for production scheduling of avionics and related products. Wrote and continually update a training manual which has reduced errors and has enabled more cross-training than had previously been done. Maintain a complete parts inventory and developed a simple yet effective system for inventory control. Interface with the engineering department in the design or redesign of procedures used in wiring projects. Department has received management recognition for being the most efficient of the six production departments in the company and has for the past five years maintained the lowest rework and rejection rate.

Senior Hardware Support - For this company which packages a hardware/software system for the mortgage banking industry, test and repair hardware and provide customer support. Test all PCs, hard drives, printers, and modems prior to shipment, and repair as necessary. Troubleshoot units returned from the field and repair to the board level. Initiated a failure analysis program to track and isolate hardware and software problems. Provide all customer support for customers with problems in the field. Oversee work orders to ensure on schedule deliveries. Largely responsible for increasing on time deliveries from 60% to 95%.

Test Technician - For this manufacturer of heart monitoring equipment, troubleshoot units returned from the field and repair to the component level. Analyze circuits using various test methods and repair luminance boards, system control boards, audio boards, and servo boards. Received the Presidential Award for developing an alignment procedure for technical service reps in the field. By periodically adjusting the alignment the failure rate due to misalignments has been reduced from 14% of all failures to less than 1%.

Installation Manager - Supervise production and shipping schedules to ensure timely delivery of orders to customers. Negotiate with freight companies to secure the best price and delivery schedule for clients, and arrange for local installation of units. Handle customer service calls regarding shipping, delivery, installation, and warranty repairs. Developed and implemented quality control procedures and wrote the quality control manual to ensure compliance with regulations governing government subcontractors. Instituted in-process and final inspection procedures which have cut warranty calls 70% and have significantly increased gross profit margins.

Mechanical Technician - Maintain and repair mechanical systems on automated industrial machines, including riveting machines, milling machines, and high speed wire coding machines. Have maintained a record of extremely low downtime on equipment valued at up to $900 per hour. Won a Ford “Excellence” award for designing an inexpensive component for a wire making machine which reduced downtime and saved over $32,000 annually.

Field Engineering Manager - Supervise and schedule the work of 18 field engineers installing and maintaining computer systems. Took over a district with high turnover, low morale, and a poor reputation for customer service. Within one year turnover was reduced from 40% to less than 10% annually. Response time was reduced from six hours to two hours.

Field Service Engineer—Prepared, installed, and maintained on-line automated production systems, AC motors for conveyor systems, and control drivers. Developed procedures for installations in coordination with contractors and on-site personnel. Established training and maintenance schedules for on-site technicians. Took on a program in New York to replace 21,000 circuit breakers. Instituted numerous efficiencies that enabled the 36-month project to be completed in 28 months.

Designed a procedure which isolated system malfunctions on production lines while still allowing work to continue during repairs. Procedure saves customers approximated 800 operator-hours per year.